Contact EduRepay

EduRepay is run by a handful of people, so an emailed message lands with someone who can act on it. Mention the tool and what you expected, and the reply will be specific rather than a canned response.

The tool behind this page is EduRepay, a student loan repayment calculator. Questions usually involve checking whether a lower monthly payment costs more overall or a number that came out differently than expected, and both are useful to hear about.

Reaching us by email

The address to use is support@edurepay.com; we generally reply within one or two business days.

What to tell us

• The name of the tool and, if you have it, the page URL.
• What you entered — for EduRepay that is usually your loan balance, income, family size and interest rate — rounded is fine, since we only need to repeat the arithmetic.
• What the result should have been, and what it was instead.
• Your operating system and browser, if it is a display issue.

Anything concerning estimating how much interest is forgiven is easier to answer when you include the page address, so we can look at the same tool you did.

If a result looks wrong

If a number looks off, we want to know. The calculation behind EduRepay is documented — it applies each plan's own formula — income-driven plans scale the payment to discretionary income while Standard and refinancing use a fixed amortisation schedule — then accumulates interest and forgiveness over the repayment term — which means most errors trace to an input that does not match the model, or a rounding edge. Tell us what you expected and where, and we will check it.

How we handle what you send

Anything you send through this page is used only to answer your message. We do not add you to a list and we do not pass your details on. There is more detail in our privacy policy.